Safety Guidance for Visits

Before the Visit

Always ensure you review all visit details beforehand.
If you ever find yourself uncomfortable with the visit or believe you might not be the best-suited SwingBy Companion for the Subscriber, you can easily cancel the visit through the app or by reaching out to SwingBy Support.

During the Visit

If the visit's task differs from what was previously confirmed with the Subscriber or isn't an approved SwingBy task, kindly inform the Subscriber and let them know they can contact SwingBy for any questions. Refer to the provided resources for guidance on how to communicate this message.
Your safety is of utmost importance. If you ever feel unsafe or uncomfortable, don't hesitate to leave. Rest assured, there will be no penalties from SwingBy. Once you are in a secure situation, you can contact SwingBy Support either by phone at 855-479-4642 or through the app's chat feature. We are here to listen and take the necessary action.

After the Visit

Your feedback is highly valuable! Please provide specific feedback about the visit and the Subscriber. Your input helps us ensure a safe and positive experience for everyone. We actively review and investigate any complaints regarding both Subscriber and Companion behaviors, to uphold our Community Standards. Violation of these standards may result in suspension or removal from the platform.
If you feel you are not the right fit for a particular Subscriber's needs or have had an unsatisfactory experience, you can request not to be matched with that Subscriber again. Just get in touch with SwingBy Support, and we'll ensure you won't be assigned to any future visits with that Subscriber.

In Case of Emergencies

For urgent assistance, including medical, police, or fire services, always dial 911 first. After securing your safety, contact SwingBy support, and we'll handle the situation accordingly.

Companion Guidelines

The primary goal of a SwingBy Companion is to enhance the health and overall wellbeing of our valued Subscribers. At the heart of our service lies the genuine spirit of companionship. Throughout the fulfillment of various tasks, SwingBy Companions are prompted to inquire: "Does this task contribute positively to the Subscriber's quality of life?"

SwingBy values partnerships with providers of additional services, beyond the standard non-medical offerings, through the SwingBy Affiliate Program. If you are a SwingBy Companion and have a desire to offer additional services to a SwingBy subscriber, whether independently or through another company, please reach out to SwingBy Support and join the SwingBy Affiliate Program.

Please be informed that failure to adhere to this policy may lead to disqualification from future use of the SwingBy marketplace and platform for the SwingBy Companion. We appreciate your understanding and cooperation in maintaining the integrity of our services. If you have any questions or require further assistance, please don't hesitate to contact us. Thank you for being a valued part of the SwingBy community.

Subscriber Guidelines

Subscribers are required to be present at their residence during the visit of a SwingBy Companion. If a Subscriber is not available when a SwingBy Companion arrives at the home, the visit should be canceled, even if the tasks assigned do not require the Subscriber's direct involvement, such as walking the dog or organizing groceries. In such cases, the SwingBy Companion will indicate the reason for cancellation on the SwingBy Companion app as "Subscriber is not home."

To ensure a smooth SwingBy Companion visit, Subscribers should provide all necessary items for completing the assigned tasks. This may include funds for errands, pet food, food items for meal preparation, cleaning supplies for house help, and any other relevant materials. It is important to note that SwingBy Companions are not responsible for any expenses incurred during the completion of these tasks.

Visit and Task Guidelines

SWINGBY COMPANIONS DO NOT PROVIDE MEDICAL SERVICES OF ANY KIND. ALL SWINGBY VISITS INVOLVE NON-MEDICAL SERVICES ONLY. These non-medical tasks include the services listed below.

We would like to emphasize that SwingBy Companions must adhere to our stringent code of conduct, and any use of the SwingBy service for unlawful purposes is strictly prohibited.

1. Companionship

SwingBy Companions focus on nurturing a sense of connection and well-being among our Subscribers through a diverse range of included activities. Companions also adhere to a set of guidelines that strictly prohibit them from engaging in the certain activities. The utmost priority of SwingBy Companions is to provide companionship and emotional support to the Subscribers while refraining from any activities that deviate from this core purpose.

Includes:

Engaging in relaxed conversations that encourage the sharing of thoughts, feelings, and memories.

Discussing various topics such as books, movies, music, hobbies, and recent news or events.

Providing support and empathy while addressing emotional challenges or difficult situations.

Enjoying leisure time together with board games (e.g. chess, checkers), brain games (e.g. crossword puzzles), card games, or video games.

Enhancing the experience by watching movies or TV shows together.

Assisting with appointment scheduling and noting down essential information for future reference.

Participating in the Subscriber's favorite hobbies or activities, creating meaningful shared moments.

Excludes:

Engaging in relaxed conversations that encourage the sharing of thoughts, feelings, and memories.

Participating in any activities that involve physical contact between the SwingBy Companion and the Subscriber, such as bathing, toileting, dressing, brushing teeth, or feeding.

Assisting with tasks unrelated to companionship, such as:

Involvement in a Subscriber's business endeavors.
Offering financial advice or making financial decisions on their behalf.
Providing legal, financial, or medical advice.
Engaging in discussions that may make either the SwingBy Companion or the Subscriber uncomfortable, including graphic, sexual, or immoral topics.

Administering massages or any form of physical therapy.

2. Running Errands

Our errands assistance service provides transportation to help Subscribers with their various errands, with or without their presence. This includes driving to and from stores or pharmacies, dropping off or picking up items such as packages or mail, and accompanying Subscribers to places like banks or hair salons.

Includes:

Transportation to and from stores or pharmacies

Delivery and pickup of items

Accompaniment to various locations

Excludes:

Personal payment for purchases

Transporting items that require large capacity vehicles (which cannot be guaranteed)

3. Health Reminders

Our health reminders service involves assisting Subscribers in staying on top of their health screenings and ensuring timely care for any health issues.

Includes:

Help in scheduling an annual wellness check with their doctor

Reminders for other scheduled check-ups

Excludes:

Administering any type of medication

Any medical tasks. SWINGBY COMPANIONS ARE NOT TO PERFORM ANY MEDICAL SERVICES FOR THE SWINGBY SUBSCRIBER. IN CASE OF EMERGENCY CALL 911. In case the SwingBy Subscriber might need non-emergency medical services, contact SwingBy support and we will address these needs through the SwingBy affiliate partner program.

4. Tech Help

Our tech help service assists Subscribers with personal tech devices, setting up accounts, using social media, logging into streaming platforms, Telehealth appointments, and various online services.

Includes:

Setting up personal tech devices like phones or computers and downloading desired apps or games

Assisting with social media (account setup, usage guidance, social media safety)

Guiding Subscribers on how to log in to streaming platforms

Assisting with Telehealth appointments

Teaching Subscribers how to use online services for ordering groceries, transportation, and prescription delivery

Teaching Subscribers how to make video calls, send texts, and emails

Excludes:

Advanced technical help, such as setting up complex entertainment systems

Technical repair for unfamiliar devices

Professional technical support, like building websites, software development, managing online businesses, and handling taxes

Attending Telehealth appointments on behalf of the Subscriber

5. Transportation

Our general transportation service includes providing transportation to various non-health-related locations. These visits may have scheduled appointment times, and SwingBy agents should factor in drive time when setting the duration. Attendance at the visit is not required, and expectations should be communicated between the Subscriber and SwingBy Companion to ensure alignment of comfort levels.

Includes:

One-way and two-way trips to and from the Subscriber's location to places like places of worship, libraries, restaurants, shops, senior centers, events, parks, and fitness centers.

Excludes:

Emergency medical transportation

Wheelchair-accessible vehicles (SwingBy Companion's vehicle may not accommodate)

I. Transportation to Doctor Visits

This service involves accompanying the Subscriber to health-related appointments. The visits have scheduled appointment times. Companions may accompany the Subscriber into the doctor's office waiting room if requested. SWINGBY COMPANIONS ARE NOT TO ACCOMPANY THE SUBSCRIBER INTO THE DOCTOR’S APPOINTMENT ROOM WITH THE SUBSCRIBER. SWINGBY COMPANIONS ARE NOT TO TAKE ANY MEDICAL NOTES RELATED TO THE DOCTOR’S ADVICE OR TREATMENT INSTRUCTIONS DURING THE SUBSCRIBER’S DOCTOR’S VISIT.

Includes:

One-way and two-way trips to and from the Subscriber's location to the doctor's office, hospital, lab, or screening center.

Excludes:

Emergency medical transportation

Wheelchair-accessible vehicles (SwingBy Companion's vehicle may not accommodate)

Entering the exam room and taking notes

II. Medication Pick-up

Our medication pick-up service involves Companions picking up and dropping off medications with or without the Subscriber.

Includes:

Two-way trips to and from the Subscriber's location to the pharmacy.

Excludes:

Picking up controlled drugs, such as opioids and narcotics

Personally paying for the items

Handing drugs to the Subscriber, filling pill bottles, or setting up pills

NOTE: If there is a child/children in the car with the Subscriber, the Subscriber/parent needs to provide and install car seats as required. SwingBy Companions cannot transport anyone aside from the Subscriber when the Subscriber is not present. For example, a SwingBy Companion may not transport a relative or child of the Subscriber without the Subscriber present. If the Subscriber is present, they can choose to have other people accompany them.

6. Grocery Shopping

Our grocery shopping service entails trips to the grocery store, whether or not the Subscriber accompanies. Our Companions can drive to and from the store, pick up grocery items based on a list, load and unload groceries, put them away, and even pick up ordered groceries for contactless delivery.

Includes:

Transportation to and from the grocery store

Grocery pickup based on a list

Loading and unloading of groceries

Putting away groceries

Delivery of ordered groceries to the Subscriber

Excludes:

Personal payment for purchases

Purchase of alcohol or nicotine products

7. Household Tasks

This category of visits provides household assistance for Subscribers facing mobility challenges or needing support with light tasks for a comfortable living environment. We prioritize safety and well-being, adhering to guidelines to maintain service quality and appropriateness. Please note, SwingBy Companions cannot perform tasks handled by professional service providers due to potential risks.

Includes:

Light cleaning or housework:

Dusting open surfaces
Wiping down counters
Sweeping and mopping
Vacuuming around furniture
Taking out the trash or assisting with handling the trash bin to and from the curb

Laundry assistance:

Folding clothes
Operating the washer and dryer
Ironing clothes
Changing linens

Meal support:

Preparing ingredients for cooking
Assembling ingredients for a meal
Dishwashing
Clearing the table

Organization tasks:

Closet and cupboard organization
Assisting with packing clothes for donation or storing seasonal clothing
Organizing the refrigerator

Physical safety tasks:

Changing light bulbs
Replacing fire alarm batteries
Removing fall hazards such as extension cords and loose rugs
Assisting with salting and shoveling small areas like parking spots, porches, walkways, or doorways

Light gardening tasks:

Potting new plants
Watering plants
Assisting with minor gardening projects that do not require specialized skills.

Excludes:

Complete house cleaning services, including deep cleaning of bathrooms or kitchens and specialty cleaning typically handled by professional cleaning services. Examples include scrubbing floors, washing windows and ceiling fans, cleaning roofs and gutters, cleaning the exterior of a house or outdoor furniture, cleaning grout lines, carpet cleaning, steam cleaning, moving furniture, and cleaning kitchen appliances such as the fridge, stove, or microwave.

Yard/lawn care similar to the services provided by professional landscapers.

Activities involving the usage of power tools like power saws, lawnmowers, or snowblowers.

Lifting objects weighing more than 20 pounds.

Handling cleaning of heavily soiled clothing or sheets.

Tasks requiring the use of a high ladder, unless it is within the comfort level of the SwingBy Companion.

8. Exercise Assistance

Our exercise assistance service involves attending exercise classes with Subscribers, encouraging light exercises or walks, getting fresh air outside, and assisting with physical therapy exercises for rehabilitation.

Includes:

Attending exercise classes with Subscribers

Encouraging light exercises or walks

Enjoying fresh air outside

Assisting with physical therapy exercises

Excludes:

Professional gym trainer services, such as personal training

9. Pet Help

Our pet help service provides various types of assistance to pet owners. Our Companions can walk pets, provide companionship and play games such as fetch, fill water or food bowls, clean litter boxes or scoop debris, make grooming or veterinarian appointments, and even drop off and pick up pets for grooming or daycare.

Includes:

Pet walking with the use of a Subscriber-provided collar and leash

Companionship and playtime

Filling water or food bowls

Cleaning litter boxes or scooping debris

Making grooming or veterinarian appointments

Dropping off and picking up pets for grooming or daycare

Excludes:

Pet grooming, including bathing or nail trimming

Administering any type of medication

Assisting with pet-related matters that may be uncomfortable (e.g., dealing with large or reactive pets)

Any payment for pet-related assistance

Safety Guidelines

At SwingBy, the safety and well-being of our valued Subscribers are of paramount importance to us. We are dedicated to ensuring that each interaction with your SwingBy Companion is not only enjoyable but also conducted in a secure manner.

Measures for ensuring your safety:

SwingBy Companion screenings: To maintain the highest standards of safety, we subject all prospective SwingBy Companions to rigorous background checks that exceed industry norms. Our comprehensive screening process includes manual reviews of their histories and thorough assessments based on reports provided by our background check vendor. Additionally, we conduct motor vehicle record searches for those involved in transportation visits. Furthermore, we screen SwingBy Companions monthly against The Office of Inspector General's List of Excluded Individuals/Entities.
Education and resources: During onboarding, SwingBy Companions receive comprehensive training covering their roles and responsibilities, services within and outside the scope, emergency response protocols, and more. They are also trained adhering to HIPAA rules, and handling personal information sensitively. After onboarding, SwingBy Companions have access to a wide array of on-demand educational resources, including a visit checklist and an overview of tasks within and outside their scope.
SwingBy visit monitoring: Our diligent monitoring system continuously assesses visits and feedback from both Subscribers and SwingBy Companions. This process allows us to identify any occurrences that violate our standards or seem unusual. Any such incidents are promptly and thoroughly investigated, and appropriate disciplinary actions are taken.

We kindly ask that you follow these safety guidelines to ensure a secure and pleasant experience with your SwingBy Companion:

Emergency Assistance: In case of any emergency requiring immediate medical help, police, or firefighters, please dial 911.
Scheduling Visits: To ensure proper monitoring and coordination, we request that all visits be scheduled through SwingBy. Please refrain from arranging visits directly with your SwingBy Companion.
Requesting Termination of a Visit: If, at any point during a visit with your SwingBy Companion, you feel uncomfortable or unsafe, we encourage you to request that the visit be terminated and your SwingBy Companion leaves immediately. If there is a SwingBy Companion you are not comfortable with, we will ensure you are not paired with that particular Companion in the future.
Dealing with Refusal to Leave: Should your SwingBy Companion refuse to leave despite your request, we advise you to prioritize your safety. Remove yourself from the situation. Subsequently, promptly call 911 to report the incident.
Reporting an Incident: In the aftermath of any concerning incident, please contact SwingBy Support at 855-479-4642 to report the occurrence. Your report will enable us to conduct a thorough investigation and take appropriate action.

Thank you for your cooperation in adhering to these guidelines. Your safety and comfort are our utmost priority, and we are here to assist you at any time.

Safety Guidance for Visits

Companion Guidelines

Subscriber Guidelines

Visit and Task Guidelines

1. Companionship

2. Running Errands

3. Health Reminders

4. Tech Help

5. Transportation

I. Transportation to Doctor Visits

II. Medication Pick-up

6. Grocery Shopping

7. Household Tasks

8. Exercise Assistance

9. Pet Help

Safety Guidelines

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